PRIVACY POLICY
Compliant With:
Information Technology Act, 2000
SPDI Rules, 2011
Consumer Protection (E-Commerce) Rules, 2020
Digital Personal Data Protection Act, 2023
Last Updated: 01/12/2025
Welcome to https://akbshop.in (“Platform”), operated by AKBARLINK E-SERVICES PRIVATE LIMITED (“Company”, “we”, “our”, “us”).
We are committed to safeguarding your privacy and protecting your personal data in compliance with applicable Indian laws.
By accessing or using our Platform, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
If you do not agree with the terms of this policy, please discontinue using the Platform.
1. INFORMATION WE COLLECT
We collect the following categories of information from users of the Platform.
1.1 Personal Information
As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect:
Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Date of Birth (optional)
Account login credentials
1.2 Sensitive Personal Data (SPDI)
Sensitive personal data is collected only when required and only with your explicit consent.
Such sensitive personal data shall be collected only for lawful purposes and only with explicit user consent, in accordance with applicable provisions of the Information Technology Act, 2000 and SPDI Rules, 2011.
This may include:
Payment details (UPI, debit card, credit card)
Bank details (for refunds where applicable)
Important:
We do not store complete payment card details. All payments are processed securely through RBI compliant third-party payment gateways.
1.3 Device & Technical Information
When you access our Platform, we may automatically collect certain technical information including:
IP Address
Browser type and version
Device information
Operating system
Cookies and session identifiers
Usage analytics
Approximate location
This information helps improve security, prevent fraud, and enhance user experience.
1.4 Order & Transaction Information
When you place an order, we may collect:
Order history
Cart activity
Wishlist items
Payment status
Delivery details
Return and refund information
2. HOW WE USE YOUR INFORMATION
Your information is used strictly for lawful purposes including:
Processing and fulfilling orders
Delivering products through courier partners
Providing customer support
Managing refunds, cancellations, and returns
Improving platform functionality
Personalizing user experience
Sending order updates and service notifications
Preventing fraudulent activities and misuse
Complying with legal and regulatory obligations
We adhere to purpose limitation and data minimization principles under applicable Indian law including the Digital Personal Data Protection Act, 2023.
3. SHARING OF INFORMATION
We do not sell or rent your personal data.
Your information may be shared only in the following situations.
3.1 Trusted Service Providers
We may share information with trusted third-party partners including:
Courier and logistics partners
Payment gateways (such as PayU, Razorpay etc.)
SMS and email service providers
Customer support platforms
IT infrastructure and analytics service providers
These service providers are contractually obligated to protect your data and use it only for the intended purpose.
3.2 Legal and Regulatory Authorities
We may disclose information if required to do so by law, including:
Court orders
Government authorities
Law enforcement agencies
Compliance with taxation laws
Investigation of fraud or illegal activities
4. COOKIES AND TRACKING TECHNOLOGIES
Our Platform uses technologies such as:
Cookies
Session identifiers
Pixel tags
Analytics tools (Google Analytics, Meta Pixel)
These technologies help us understand user behavior and improve platform functionality.
Users may disable cookies through browser settings, although some features of the Platform may not function properly.
5. DATA SECURITY MEASURES
We implement reasonable security practices as required under Section 43A of the Information Technology Act, 2000 and recognized security standards including ISO/IEC 27001, such as:
SSL encryption
Secure servers and hosting environments
Restricted access to personal data
Password protection and authentication controls
Periodic security audits
While we take reasonable precautions, no internet transmission system is completely secure.
6. DATA RETENTION POLICY
We retain personal data only for as long as necessary.
Typical retention periods include:
Active user accounts: Until account deletion request
Inactive user accounts: Up to 1 year
Financial and transaction records: 5–7 years (for tax and legal compliance)
After the retention period, the data is securely deleted or anonymized.
7. USER RIGHTS UNDER INDIAN LAW
In accordance with applicable Indian data protection laws including the Digital Personal Data Protection Act, 2023, users have the right to:
Access personal data stored by us
Correct inaccurate or outdated information
Withdraw consent for certain data processing activities
Request deletion of personal data (subject to legal obligations)
Requests may be submitted by contacting us at:
8. CHILDREN’S PRIVACY
Our Platform is not intended for individuals below the age of 18 years.
We do not knowingly collect personal data from minors.
If we become aware that personal information of a minor has been collected, it will be deleted immediately.
9. THIRD-PARTY LINKS
The Platform may contain links to external websites or services.
We are not responsible for the:
Privacy practices
Content
Security measures
of such third-party platforms.
Users should review the privacy policies of external websites separately.
10. CHANGES TO THIS POLICY
This Privacy Policy may be updated from time to time due to:
Changes in applicable laws
Business or operational requirements
Security improvements
Platform updates
Updated versions will be posted on this page with a revised Last Updated date.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
11. GRIEVANCE OFFICER
As required under Rule 5(9) of the SPDI Rules, 2011, the Company has appointed a Grievance Officer.
Name: MUNISWARAN (DIN)
Designation: Grievance Officer
Company: AKBARLINK E-SERVICES PRIVATE LIMITED
Registered Address:
Floor No.: 2nd Floor
Office No.: 43
Building No./Flat No.: 75
Sairam Business Center
Thambu Chetty Street
Mannady, Chennai
Tamil Nadu – 600001
India
📞 +91 8918458828
📧 info@akbshop.in
Working Hours:
Monday – Friday (9:00 AM – 6:00 PM)
Complaints will be acknowledged within 48 hours and resolved within 30 days as required under applicable law.
12. JURISDICTION
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Tamil Nadu, India, in accordance with applicable law.